F.A.Q
When will my order ship?
Ship within 2-3 business days.
Will the current price for Crescent always be available?
No, unfortunately not. We are rewarding our first customers with the best ever price for Crescent, $129. Once the timer runs out, Crescent will be sold at its normal, higher price.
What is the return policy for Crescent ?
All returns should be submitted within 30 from the day of delivery. Any return request after 30 days from the day of delivery cannot be considered.
If you have an exchange request due to any reason please email hello@luxebackyard.com directly.
If and when a return is authorized, you'll receive step-by-step instructions. We retain the right to deny any return request. If your return is authorized, you are responsible for the return shipping costs, a re-stocking fee, and additional fees from products that are damaged or where the original packaging is damaged.
Returns must be properly and safely packaged to ensure all products arrive in new condition. Returns that are improperly packaged may cause damage to the item. If the item (including the sleeve) is opened or damaged, we will not be able to offer a full credit for your order.
Please note; replacement products are eligible only for exchange (if defective), and are not eligible for refund (unless they arrive defective).